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Network Woes? Hate the iPhone, Not AT&T – PC World

Historically speaking, AT&T has always had horrible service reception, dropped calls and customer service. Not to mention frequent billing mistakes that take months to fix if they ever do get fixed. I personally had to call the FCC and PUCO to file federal disputes with AT&T before they would resolve my billing problems. Blame the iPhone? Come on – you have GOT to be kidding me. The only thing keeping AT&T in business these days is that they managed an exclusive deal with the iPhone and the world love Apple and their cool toy.

If Verizon could get their hands on a deal with Apple for the iPhone, I would bet anything their service would remain high, their coverage would remain top notch, their customer support people would still care about getting whatever issue you are calling about fixed and they would still have the least number of dropped calls in the nation.

AT&T disables services on their network because they love having control over people. They disable VoIP over their network because they want people using their limited minutes instead of their unlimited data for phone calls to increase the chance for overage charges and more profits for their CEO. Their rate plans are higher because there is nothing anyone can do about it. Devote followers of the iPhone will pay anything to have it. When there is no competition in an industry, you can charge whatever you want and nobody can say a word about it. This is why our government has laws restricting monopolies.

Jared Newman, PC World and my loyal blog readers, I leave you with this… Don’t blame the phone, blame the network. When Verizon gets the iPhone and everyone with AT&T switches, we will see the effects on the network. I got $20 saying Verizon does it right and backs their phones with the network to support it.